If an integration isn't working as it should, you can opt to enable debug logging in Home Assistant. This will show you logs for every step the integration's taking, so you (or the dev) can better determine what's going wrong.
Go to your file-editor-of-choice in HA, and open
configuration.yaml. Add the following snippet:
logger: default: warning logs: custom_components.hass_agent: debug
This is for the new integration. If you use either of the old ones, you can add these rows:
custom_components.hass_agent_notifier: debug custom_components.hass_agent_mediaplayer: debug
Reboot HA, and it'll be activated.
Tip: install the Log Viewer add-on for easy viewing.
You should see rows like this coming in:
If you're sure everything's working from HA's end, you can check HASS.Agent's logs. Open the
Configuration window, navigate to the
Logging page and click
Open Logs Folder:
In there, sort by date, and open the latest log. You can ignore the files containing
update etc. in their name:
Attach the content of the log to a GitHub ticket.
If the log's not showing anything interesting, you can enable
Restart HASS.Agent and try to reproduce your error.
Note: disable this afterwards, as it can make the logfiles grow really large!